Cancellations and refunds

Version v1.0.0 · Effective 18 September 2026.

This page reproduces clauses 6 and 7 of the Sponsorship Terms of Sale. The full terms govern the contract.

6. Voluntary cancellation and change of mind

A business or professional customer may request early removal of the sponsor card by emailing help@nomadesrl.it and providing the purchase reference. Cancellation because the customer has changed their mind or plans, or because results are below expectations, does not entitle the customer to a full or partial refund of the price.

This provision concerns only the customer's voluntary cancellation. It does not exclude refunds for service interruptions under clause 7, remedies for NoMaDe's breach of contract, or any other applicable mandatory rights. The consumer cooling-off period under the Italian Consumer Code does not apply to transactions that are genuinely B2B.

7. Service interruptions and proportional refunds

The customer is entitled to a proportional refund of the price for any period during the purchased campaign when an interruption of Unmarker.it prevents publication of the sponsor card. This includes interruptions at technical providers that make publication on the site unavailable.

Fractions of a day are included in the calculation:

Refund before tax = €500.00 × hours of unavailability / 720 hours.

Only intervals within the campaign are counted; overlapping intervals are not counted twice. Amounts already refunded for the same intervals are deducted. The refund of the price cannot exceed the amount paid for the campaign, and applicable tax adjustments are added. The final amount is rounded to the nearest cent in the adjustment document.

Normal sponsor rotation, a card outside the visible area, a lack of visitors or clicks, a visitor's local ad blocker, unavailability of the customer's own website and removal voluntarily requested by the customer are not downtime.

The customer can report an interruption to help@nomadesrl.it, stating the campaign reference and the period observed. NoMaDe checks the intervals against available technical data and the customer's information and communicates the refund calculation. Visitors' personal data are not required.

A partial refund for downtime does not stop a restored campaign or change its original end time. The customer receives money rather than being required to accept a voucher or a campaign extension instead of the refund.

Statutory remedies for breach of contract and mandatory limits on exclusions of liability, including for wilful misconduct and gross negligence, remain unaffected. This clause does not impose a general limit on damages.